This is a Services Québec sponsored program. Please contact your district Services Québec office to arrange an appointment to see an agent who will determine if you meet their criteria. Note that you have to apply both with Dawson College and Services Québec. 

Program Description

The use of computer networks in many small, medium and large enterprises has created demand for specialists who provide end-user support, as well as the day-to-day administration, maintenance, and support of computer systems and networks.

Network Support Technicians typically find work in M.I.S. departments, at help desks, or in technical support centers. There has also been an emergence of specialized consulting firms that offer professional network support and expertise to a wide range of companies. A Network Support Technician installs, configures, and troubleshoots PC and network hardware, client operating and network operating systems. The Network Support Technician also plans, designs, implements and administers local and wide area networks. The technician also provides technical support to end users and clients.

Exit Profile

Upon successful completion of the program students will be able to:

• Install and configure computer and network hardware
• Install and configure client server operating systems
• Plan and implement network solutions
• Plan and implement internet solutions
• Support end-users

Graduates are qualified to work in a variety of businesses such as:

• Computer consulting firms
• Production and commercial enterprises
• Financial, educational and health institutions
• Government and para-public agencies
• Transportation companies
• Insurance agencies

This program provides training for the following industry certifications:

• Microsoft Server Certification
• Microsoft Client Certification
• Microsoft Security Certification
• CompTIA Linux+ Certification
• Cisco Certified Network Associate